Teleknowledge-Connect Call Center Manager 1.2

Teleknowledge-Connect Call Center Manager by Teleknowledge is a comprehensive platform for running efficient, high-quality call center operations. It centralizes routing, queue management, and agent supervision in a single, easy-to-administer console, giving leaders real-time visibility into performance while helping teams deliver faster, more consistent customer service.

Key capabilities include:

• Intelligent, rules-based call routing and queue management to reduce wait times and balance workloads
• Configurable call flows and IVR menus to streamline customer self-service
• Real-time dashboards, wallboards, and SLA alerts for proactive oversight
• Quality monitoring with call recording, evaluation tools, and supervisor monitor/whisper/barge
• Reporting and analytics that surface trends, agent KPIs, and operational insights
• Role-based access controls, audit trails, and administrative tools for secure, compliant operations
• Integration options and APIs to connect with CRM, help desk, and other business systems
• Flexible scalability to support small teams through enterprise deployments, including distributed and remote agents

With an intuitive interface and a focus on reliability and operational control, Teleknowledge-Connect Call Center Manager helps organizations improve customer experience, optimize staffing, and make data-driven decisions across their call center.

Teleknowledge-Connect Call Center Manager is developed by Teleknowledge. The most popular version of this product among our users is 1.2. The name of the program executable file is CCM.exe.

You can check MHP Call, Voicent Call Center CRM, Babolat Connect and other related programs like Norstar Voice Mail Manager at the "download" section.